Customer Service Representative

Beacon Mobility • Minneapolis, MN

19d • Onsite

About The Position

Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Requirements

• Clean criminal record
• Good communication and computer skills

Nice To Haves

• Prior customer service skills a plus
• Familiarity with the Twin Cities metro area

Responsibilities

• Answering customer phone calls
• Booking ride requests for customers
• Canceling ride requests
• Providing ride ETA data
• Making outgoing calls to customers informing customers of their next day’s ride times
• Explaining the policies regarding Metro Mobility system and service

Benefits

• Paid Training
• Paid Holidays
• 2 Weeks of PTO
• Medical, Dental, Vision, and Life Insurance
• 401K with up a company match
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed