Customer Service Representative - Patient Registration

R1•Wichita, KS

1d•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for hospitals, health systems, and medical groups. The company combines the expertise of a global workforce of revenue cycle professionals with an advanced technology platform, utilizing analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative, you will assist patients with hospital check-ins, providing support and answering questions during the registration process. The role can be fast-paced and requires building trust by accurately and quickly collecting information, while also listening with compassion to address patient fears, concerns, and questions. To succeed, you need to be a confident multi-tasker, quick with technology, and proficient in typing and phone communication. No prior healthcare experience or knowledge is required, as comprehensive training will be provided, making this an ideal entry point into a healthcare career. The position is in a hospital/lab environment, so you must be prepared to encounter illness and injuries. Prior to hire, candidates must be up to date on all vaccinations, pass a drug test, and pass a background check. R1 fosters a culture of continuous learning, collaboration, and career exploration, encouraging associates to contribute boldly and create meaningful work that benefits communities. The company is committed to equal employment opportunity and a harassment-free workplace, offering a competitive benefits package.

Requirements

High School Diploma or GED
Excellent customer service experience
Confident multi-tasker
Quick study with technology
Ability to type and answer phones
Prepared to see illness and injuries (due to hospital/lab environment)
Up to date on all vaccinations
Pass a drug test prior to hire
Pass a background check prior to hire

Responsibilities

Help patients check into the hospital
Answer questions during registration
Collect information accurately and quickly
Listen with compassion to address patient fears, concerns, and questions
Work on computers and answer phones to intake information in a busy environment
Work across multiple screens, inputting details correctly between physician and nurse check-ins
Feel comfortable working across multiple programs and typing as quickly as patients can talk
Work around clinicians who may interrupt the registration process for emergent clinical care
Help people who may be very ill or worried, listening carefully to ease their anxiety
Ask follow-up questions and build rapport in real time
Assist patients complete their registration, often on your feet