Customer Service Representative

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Atlanta, GA

1d • Remote

About The Position

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Service Representative
The salary for this role is $14.00 per hour
This role is Atlanta, GA Metro area Remote

HSC Customer Service Associate
You’ll never be bored in this role – Functions as a customer service-oriented salesperson. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful employees must be able to remain calm when customers are frustrated and have experience of working with computers. Requires multi-tasking abilities by taking sales calls and customer service-related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers.

Requirements

• Computer skills: Windows applications and typing skills
• Strong ability to multi-task
• Bi-Lingual role only: Must be fluent in spoken and written Spanish
• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
• Experience with numeric, oral, and written language applications
• Product knowledge

Nice To Haves

• Sales / Customer Service experience preferred

Responsibilities

• Processes orders, forms, applications, and requests
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Assists new and existing customers through the online order process
• Answers calls coming into the center pertaining to various customer service issues
• Takes complaint calls, documents issues that arise at stores, and emails them to upper management

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching
• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• Life and disability insurance
• Paid paternal leave
• Pay on Demand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees