Customer Service Representative

Kane's Furniture • Casselberry, FL

8h • Onsite

About The Position

The talented Customer Service Representatives at Kane's stores are key players towards the continuing success of the 60,000+ square foot showrooms. They are key contributors and the heart of success at the stores. This role is for someone who is career-minded, prepared to take ownership, and committed to driving a high level of performance. Customer Service Representatives are professionals who possess a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at the showrooms.

Requirements

• Steady job history
• 1+ year experience in a similar role

Responsibilities

• Prompt recognition of internal and external customers.
• Friendly and courteous when approached in person or on the telephone.
• Resolve customer issues with minimal supervision.
• Follows up with customers in a timely fashion.
• Handles payments, financing and refunds within company guidelines.
• Maintain accurate records by utilizing all available technology.
• Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned

Benefits

• Health Benefits to include Medical, Dental, Vision, Supplemental benefits, Telemedicine
• 401k/Profit Sharing Plan
• Vacation/PTO
• Free Life Insurance
• Furniture Discounts
• Career growth in all parts of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed