Front Desk Closing

Gold's Gym - British Columbia • Township of Langley, BC

8h • Onsite

About The Position

Gold's Gym is hiring a part-time Customer Service Representative for evening closing and mid-day shifts, with strong potential for growth. This role is ideal for someone who is outgoing, reliable, and passionate about fitness and customer experience. The schedule is 3-4 days per week, totaling 12-24 hours, with specific availability requirements for Monday mid-day, Tuesday evenings, Sunday afternoons, and one other weekday mid-day. A commitment of no extended travel or time off during the first 4 months is expected.

Requirements

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily
• Able to lift 50lbs

Nice To Haves

• First Aid certification (asset)

Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

Benefits

• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed