Customer Service Representative
About The Position
Reliable Door and Dock, a Vortex Doors Company, is a leading commercial overhead door and loading dock equipment service and installation company, headquartered in Jackson, WI. We specialize in delivering top-quality service, providing excellent customer experiences, and keeping businesses operating smoothly. Our skilled and experienced service technicians, installation crews, sales representatives, and support staff are the best in the industry! We are seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Requirements
- High school diploma or equivalent; AA/BA preferred.
- One (1) – three (3) years of customer service experience, or administrative background preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment and able to prioritize tasks.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a team and handle high-stress situations with professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Responsibilities
- Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
- Develop an understanding of our products and door services to provide accurate information to customers.
Benefits
- Hourly salary based on experience
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits
- 401K match
- 8 company paid holidays
- PTO
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
