Customer Service Representative

Charlottesville Noland • Charlottesville, VA

7d • Onsite

About The Position

Winsupply of Charlottesville is looking to add full time Counter Service Representatives to our team. Our operating hours are Monday – Friday from 7am-4:30pm. Winsupply of Charlottesville is a fast-growing local wholesaler in a multi-billion dollar industry. We are looking for motivated individuals who do not shy away from being the first in line for our customer interaction. Our team consists of motivated, experienced, and knowledgeable people who have fun with what we do. If you excel in an independent position in a fast-paced environment and are customer-oriented we are looking for you!

Requirements

• Ability to quickly learn organizational procedures and operations.
• Ability to analyze non-complex administrative details and correct routine error situations.
• A high degree of math competency and ability to maintain arithmetic and statistical accuracy.
• Possess good oral communication skills.
• Operate material handling equipment.
• Ability to learn our business software (WISE) in order to produce sales orders and execute other duties specific to your Company.
• Must work well with other people.
• Help management, co-workers, customers, and others meet their objectives and complete their assignments.

Nice To Haves

• Bilingual proficiency - candidates who are fluent in English/Spanish are preferred.
• Previous counter sales, plumbing or HVAC knowledge, or order pulling experience preferred, but not required.
• Without previous experience, expect to spend the first 1-3 months working in the warehouse and pulling orders as on-the-job training.

Responsibilities

• Provide outstanding service to customers at the counter sales area and to those calling, texting, or emailing, providing prices, lead times, and product application information.
• Accurately pick items from the warehouse to fulfill customer orders over the counter and for will call or delivery.
• Assist customers with warranty issues and returns as needed.
• Inform customers of promotions, volume purchasing, and other incentives (as appropriate).
• Take pride in the appearance of the warehouse and counter sales area; clean as needed; restock items and arrange displays.
• Problem-solving with customers to help find the right products to fit their needs.
• Continuously learn of new products and apply knowledge of products to help customers find more efficient solutions.
• Keep supervisor/purchasing agent advised of items frequently requested by customers that are not in stock; report out-of-stock items, suggest adjustments to re-order levels, etc.
• Assist in filling orders from the warehouse as needed.

Benefits

• Annual pay ranges from $37,000-$45,000.
• Annual Profit Sharing Bonus – Up to 10% of annual compensation based on personal and company performance (eligible after first year of employment).
• Stability and opportunity for growth/advancement – We’ve been around since the 1966 and are looking for people to grow with us!
• Our longtime counter representatives make $55,000+ per year and many have been promoted into key leadership positions within the business.
• Paid Time Off - up to 120 hours per year.
• Paid Holidays.
• Company Savings Account earning higher than the market interest rate.
• Group Medical, Dental, and Vision Insurance.
• Life Insurance.
• Fun, fast-paced, team-oriented environment - We work hard and have fun doing it!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed