Customer Service Representative - Longview, WA

Smurfit Westrock•Longview, WA

1d•$34,500 - $57,500•Onsite

About The Position

As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR, you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

Requirements

High School diploma or G.E.D.
Must have 5+ years of customer service-related work experience
Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind.
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development.
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.

Nice To Haves

Previous experience in manufacturing industry is preferred

Responsibilities

Represent Smurfit Westrock values and deliver excellent service through each interaction.
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact.
Run customized reports and share data with customers.
Provide pricing, inventory availability and production schedule information to customers.
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status.
Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution.

Benefits

Comprehensive training with numerous learning and development opportunities.
An attractive salary reflecting skills, competencies, and potential.
Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
short-term bonus incentive
flexible spending accounts or health savings accounts
retirement savings plans
life and disability insurance programs
paid sick leave as required by applicable state/local law
15 days of paid vacation
11 days of paid holidays