Customer Service Representative

Gal Manufacturing, a Vantage Elevation Company•New York, NY

37d•$23 - $28•Onsite

About The Position

Customer Service Representative Regular Position, Full Time Bronx, NY If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a Customer Service Representative to join our GAL team at Vantage Elevation. About Us Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom. The Customer Service Representative interacts with customers on behalf of the organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.

Requirements

Associate’s degree required, bachelor’s degree preferred
2+ years of experience in customer service, order management, or administrative support
Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment
Strong phone presence and written communication skills
Strong problem-solving and decision-making abilities

Responsibilities

Provided superior service by understanding and responsively satisfying customer requirements
Manage high-volume customer communications and order processing
Provide customers with product knowledge and usage information
Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
Maintain accurate documentation in company systems
Understand GAL’s best practices on a whole to help customers identify the correct person to speak to
Knowledge of Customer preferences
Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
Follow established procedures and service standards to ensure consistency and accuracy