Customer Service Representative (REMOTE)

Legrand North America

2d • $40,000 - $50,000 • Remote

About The Position

Legrand has an exciting opportunity for a Customer Service Representative to join on a Remote basis.
As part of the Data Center Power and Control Team, this role supports customer satisfaction through responsive communication, order processing, and cross-functional collaboration.

Requirements

• Associate degree in business or related field, or equivalent experience
• 3+ years in customer-focused roles
• Strong organizational and multitasking abilities
• Proficiency with office software and web-based tools
• Effective communication skills across diverse audiences
• Analytical mindset with ability to identify trends and recommend solutions

Nice To Haves

• Experience with Salesforce preferred

Responsibilities

• Process customer orders via phone, email, fax, EDI, and other channels
• Provide accurate pricing, availability, and scheduling information
• Investigate and resolve customer inquiries with care and attention
• Collaborate closely with sales and internal teams to ensure effective communication
• Support continuous improvement of customer service processes
• Mentor new team members and contribute to team success

Benefits

• comprehensive medical, dental, and vision coverage
• a high 401(k) employer match
• above-benchmark paid maternity and parental leave
• paid time off to volunteer
• access to active Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree