Customer Service Representative - Remote

Stillwater Insurance Group

5h•Remote

About The Position

Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. At Stillwater Insurance Group, our Customer Service Representatives play a critical role in building lasting relationships with policyholders, agents, and business partners by delivering accurate, timely, and solution-oriented service. Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach. Our employees consistently describe Stillwater as a place with accessible leadership, collaborative teams, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment. Position Overview The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home. Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

High school diploma or GED
Active Personal Lines Property & Casualty Agent License (2-20 FL)
Ability to maintain licensure in required states based on business needs
Strong verbal and written communication skills
Proficiency in database systems, internet applications, and Microsoft Office
Strong organizational skills and ability to manage multiple priorities
High level of accuracy and attention to detail
Ability to work independently and collaboratively
If remote, ability to maintain stable internet service and a quiet work environment

Nice To Haves

Prior insurance agency or carrier experience in a customer service role
Bilingual (Spanish/English)

Responsibilities

Respond to service requests across multiple communication channels while meeting established service level objectives
Provide policy and coverage information, including account status, transaction history, and explanations of coverage
Assist agents and policyholders with policy issuance, continuation, and updates
Process policy changes accurately and efficiently
Resolve customer complaints, concerns, and inquiries in a timely and professional manner
Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
Collaborate with internal departments to ensure effective resolution of customer needs
Perform administrative and basic clerical/accounting functions as required
Adhere to company guidelines, procedures, and regulatory compliance standards
Perform other duties as assigned