Customer Service Representative (Remote)

Hub Group

16h•Remote

About The Position

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Schedule: Tuesday-Saturday, 9:00 AM - 5:30 PM CST Pay: $12.50 per hour What we provide: Paid holidays Benefits such as Medical/Dental/Vision 401K plan with employer contributions Opportunity for advancement and career development Culture that embraces a work-life balance This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

Responsibilities

Answer incoming customer calls and provide detailed information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail requests and provide detailed information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of “containers” and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned