Customer Service Representative - Remote

Gallagher•San Antonio, TX

3h•$16 - $17•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview This role involves receiving incident reports from callers and initiating the first notice of loss. The Communication Specialist follows a structured process to document accurate information. Each interaction should demonstrate strong product knowledge, professionalism, active listening, and empathy, while conveying confidence and efficiency throughout the intake process. Job Details: Fully remote position starting on 4/15/26 The pay ranges from $15.50 to $16.50 per hour, with a 40-hour work week. We will provide all necessary equipment; however, you must have a high-speed internet connection. A minimum download speed of 50 MBPS and an upload 25 Mbps is required. You can check your internet connection using your home connection at speedtest.net.

Requirements

High school diploma and a minimum of 1 year of customer service experience.
Strong typing and basic computer skills.

Nice To Haves

A quiet, secure home office or workspace to ensure focus and professionalism.
Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system.
Passionate about positively impacting others and delivering outstanding service.
Dedicated to creating exceptional customer experiences and achieving strong outcomes.
Highly organized with a keen eye for accuracy
Committed to punctuality and adhering to scheduled work hours.
Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Responsibilities

Engage each caller by phone with the upmost responsiveness, care, and concern.
Instill confidence with our customers that their information will be handled appropriately and that their experience matters.
Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report.
Pay strong attention to detail to ensure report accuracy and timely submissions.
Hold all reports in strict confidence, both internally and externally.
Demonstrate flexibility as policies, schedules, and people you interact with often change.
Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence
Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program