Customer Service Representative

GEICO • Richardson, TX

17d • Hybrid

About The Position

As a Customer Service Representative, you will provide reassurance and solutions that make a difference in our customers’ lives. You will guide policyholders through coverage needs, policy changes, and billing inquiries while listening for needs they may not have voiced and recommending additional coverages and policies that help protect what matters most to them.

Requirements

• Minimum of three years customer-facing experience required.
• High School Diploma or GED required.
• Strong customer service, interpersonal, problem-solving, and empathy skills, paired with a consultative approach that builds trust, resolves customer concerns, and helps customers make informed decisions.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• Experience working in a high-volume customer service environment with performance metrics, productivity goals, or KPIs preferred.
• College degree preferred.
• No active insurance license is required at hire. Employees must successfully obtain and maintain the required Personal Lines or Property & Casualty license as part of the role. GEICO provides licensing training and covers exam fees.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates.
• Uncover coverage needs and recommend coverages, limits, and policies that fit each customer’s situation.
• Resolve customer concerns while ensuring a positive customer experience.
• Stay informed about GEICO’s products and services and identify opportunities to help customers make informed coverage decisions that best meet their needs.
• Enhance customer satisfaction through meaningful interactions and trusted guidance that strengthens customer relationships.

Benefits

• Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts, and more.
• Accrue Paid Time Off immediately, plus 13 paid holidays annually, including eight fixed and five floating holidays.
• 401(k) with up to a 6% match, vested immediately.
• GEICO Strive, an upfront tuition assistance program offering up to $5,250 annually.
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED