Customer Service Representative

Admar Supply Co•Vestal, NY

6h•Onsite

About The Position

The Customer Service Representative will report to the Rental Manager and serve as the primary point of contact for customers. The role involves greeting customers, generating sales and rental revenue through a consultative sales approach, and providing outstanding customer service to both walk-in and call-in customers. This position is crucial for creating a positive first impression and ensuring customer satisfaction.

Requirements

Exceptional phone skills, customer service skills and common sense.
The ability to calculate figures; such as discounts, interest, and percentages.
Excel in a fast paced, highly urgent environment.
Ability to think on your feet, and natural inclination to go the extra mile to help the customer.
The ability to close the sale.
High School Diploma or equivalent.
2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
Highly competent computer and keyboarding skills (Microsoft Office).
The desire to learn new equipment and do on-line learning.
Strong verbal communication skills.
Verifiable references and a work history.

Nice To Haves

Accumatica or other ERP system knowledge a plus.
Prior experience of working with a variety of construction equipment a plus.

Responsibilities

Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
Writes contracts, process reservations, and assigns equipment.
Quotes rental rates during the phone conversation (one call resolution).
Serve as a product expert and consultant to the customers.
Handle small equipment sales for walk-in customers.
Ensure that the store looks amazing by organizing the showroom and providing ideas to improve the customer experience in the store or on location.
Establish and maintain a professional relationship with all customers (External and Internal).
Manage the equipment rental guidelines and policies.
Support and act as a liaison to the outside sales force.
Perform other duties as assigned.