Customer Service Representative

Copart•Abilene, TX

23h•Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, linking vehicle sellers to more than 750,000 buyers in over 190 countries. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences, in addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Understanding client needs and offering solutions and support. The position may expand to include Chat and Email Customer Support. Copart is focused on harnessing the power of diversity, inclusion, and collaboration, fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. Copart connects auto buyers and sellers around the world using patented, industry-leading virtual bidding technology, inviting employees to share innovative ideas and bring new products and processes to life.

Requirements

High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role preferred
Bilingual skills a plus

Responsibilities

Provide exceptional customer service to internal and external customers.
Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices.
Obtain the release of vehicles located at body shops and/or other locations including residences.
Perform other office support functions as needed.
Understand client needs and offer solutions and support.
Answer and place calls in a professional manner.
Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs.
Perform other duties as assigned.