Customer Service Representative

Security Federal Bank • Lexington, SC

7d • Onsite

About The Position

The Customer Support Representative seeks to deliver excellent customer experience while performing a wide range of duties including opening, modifying and closing savings accounts, demand deposit accounts, money markets and certificates of deposit. CSR's extend offers of credit to qualified borrowers and process loans including personal lines of credit, revolving credit and installment loans. CSR's also assist customers with daily needs such as account research and reconciliation, check orders, safety deposit box services, wire transfers, digital banking and debit card services while seeking opportunities to deepen customer relationships and identifying other ways the Bank can serve their financial needs. CSR's may refer customers to specialists for Financial Counseling, Business Services, Mortgage and Real Estate Loans, Health Savings accounts, Individual Retirement Accounts, Insurance and Trust Services. As needed, the CSR will also serve as a vault custodian and provide teller services behind the cash line.

Requirements

• High school diploma or equivalent
• Steady job history with evidence of advancement
• Prior customer service or sales experience
• Good credit and sound management of personal finance
• Professional dress and demeanor
• Community engagement and service
• Integrity, trustworthiness, and respect for confidentiality
• Excellent interpersonal communication and presentation skills
• Strong computer skills
• Acute analytical and problem-solving abilities
• A "team" attitude and desire to work with others to provide innovative solutions
• Ability to multi-task

Nice To Haves

• Preference for higher degree(s)
• Prior bank experience preferred, but not required
• Ability to speak Spanish preferred for some locations
• Bi-lingual experience a plus

Responsibilities

• Opening, modifying and closing savings accounts, demand deposit accounts, money markets and certificates of deposit.
• Extending offers of credit to qualified borrowers and processing loans including personal lines of credit, revolving credit and installment loans.
• Assisting customers with daily needs such as account research and reconciliation, check orders, safety deposit box services, wire transfers, digital banking and debit card services.
• Seeking opportunities to deepen customer relationships and identifying other ways the Bank can serve their financial needs.
• Referring customers to specialists for Financial Counseling, Business Services, Mortgage and Real Estate Loans, Health Savings accounts, Individual Retirement Accounts, Insurance and Trust Services.
• Serving as a vault custodian and providing teller services behind the cash line as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED