Customer Service Representative (Law Firm)

BD&J•Los Angeles, CA

15d•$20 - $25•Onsite

About The Position

Customer Service Representative Based in Los Angeles, BD&J is California’s leading personal injury law firm, with over $2 billion recovered for our clients, and we are currently seeking a compassionate and professional Customer Service Representative to join our team. As a key point of contact for new and existing clients, this role is essential to ensuring every person who calls feels heard, supported, and informed. This is an excellent opportunity for someone who thrives in a client-facing role and enjoys working in a fast-paced, purpose-driven environment. This is a full-time, onsite position at our Los Angeles office. Bilingual fluency in Spanish is required.

Requirements

1+ year of experience in a customer service or client relations role (legal, medical, or call center experience is a plus)
Excellent verbal and written communication skills
Bilingual in Spanish is required
Empathetic and patient, with the ability to remain calm under pressure
Detail-oriented, organized, and dependable
Comfortable working with sensitive or confidential information
Proficient in Microsoft Office and case or CRM software
Positive attitude and team-player mentality

Nice To Haves

legal, medical, or call center experience is a plus

Responsibilities

Serve as the first point of contact for incoming client inquiries using a multi-line phone system
Provide timely, accurate, and empathetic responses to client questions and concerns
Assist with routing messages to legal staff
Ensure all client communications are properly logged in the case management system
Maintain a strong understanding of the firm’s services and procedures to effectively guide clients
Uphold the firm’s commitment to professionalism, confidentiality, and client-first service