Customer Service Representative

Destination Pet•Scottsdale, AZ

7d•Onsite

About The Position

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We’re currently sniffing out our next Customer Service Representative at Raintree Pet Resort and Medical Center At Raintree Pet Resort and Medical Center , we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

Requirements

Previous experience in a client service role (veterinary or healthcare preferred)
Exceptional communication, interpersonal, and organizational skills
Strong attention to detail and ability to multitask in a fast-paced environment
Proficiency with computers and, ideally, practice management software
A professional appearance and demeanor, with genuine compassion for pets and their owners

Responsibilities

Welcome clients and patients with warmth, professionalism, and empathy
Answer phone calls and emails promptly while providing accurate information
Manage appointment scheduling and maintain efficient client flow
Process payments and maintain precise client and patient records
Collaborate closely with veterinarians and medical staff to support patient care
Handle client concerns with discretion, understanding, and problem-solving skills
Uphold our hospital’s standards for client confidentiality and service excellence