Customer Service Representative

UNITED WAREHOUSE COMPANY • Tulsa, OK

1d

About The Position

United Warehouse Company, established in 1915, offers a stable and growth-oriented environment for its team members, valuing individual strengths and teamwork. The Customer Service Representative (CSR) is a pivotal role, serving as the primary point of contact for customers, carriers, and internal warehouse/transportation teams. This position involves coordinating, creating work orders, invoicing, and resolving issues to ensure accurate, efficient, and professional handling of orders, shipments, and inventory inquiries. The CSR is responsible for maintaining a smooth workflow across the supply chain by proactively addressing issues, coordinating communication, and delivering exceptional service.

Requirements

• High school diploma or equivalent required
• Strong communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Proficiency with logistics software, SAP, WMS/TMS systems, and Microsoft Office
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively with warehouse, dispatch, and carrier teams
• Knowledge of shipping processes, freight terms, and logistics terminology
• Customer-focused mindset with a sense of urgency
• Data accuracy and documentation skills
• Conflict resolution and issue-management abilities
• Time management and prioritization
• Ability to stay calm under pressure

Nice To Haves

• Logistics or business coursework preferred
• Prior customer service experience in logistics, warehousing, transportation, or distribution strongly preferred

Responsibilities

• Serve as the main contact for customer inquiries regarding orders, shipments, inventory, and delivery status.
• Process customer orders, schedule shipments, and update system records accurately.
• Communicate with carriers, drivers, and warehouse staff to coordinate pickups, deliveries, and special instructions.
• Monitor shipment progress and proactively address delays, exceptions, or service issues.
• Resolve customer concerns quickly and professionally, escalating issues when necessary.
• Maintain accurate documentation, including BOLs, PODs, order confirmations, and shipment updates.
• Track and report service metrics, discrepancies, and customer feedback.
• Support warehouse operations by verifying order details, inventory availability, and shipping requirements.
• Ensures compliance with company policies, customer requirements, and transportation regulations.
• Build strong relationships with customer through consistent, reliable communication.

Benefits

• $Base wage that keeps growing with no pay caps
• Shared health plan. 72% company paid plan premiums
• 2 weeks paid time off in year one for the things you love to do
• 6 paid company holidays’
• 2 floating personal holidays for events that are important in your life
• Yearend company bonuses because your contributions matter
• 401k matching, vested immediately
• AD&D insurance, short/long term disability, Life Insurance paid by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees