Customer Service Representative-Highland Heights, Ohio

HEICO Corporation•Highland Heights, OH

6d•Onsite

About The Position

Inertial Aerospace, a HEICO Company, is seeking a full-time Customer Service Representative for their Avionics team. This role is based at their Highland Heights, OH facility and operates on a 1st shift. Inertial Aerospace is a leader in the repair of Inertial Navigation Equipment with decades of experience in the aviation industry. The Customer Service Representative acts as a crucial liaison between customers and the operations team, requiring a friendly demeanor, a helpful attitude, and prompt responses to inquiries. This position reports directly to the Director of Operations.

Requirements

Three (3) years’ experience required in related field
Proficient use of English grammar, spelling, and punctuation
Friendly telephone skills, with a professional use of language
Proficient use of Microsoft Office: Word, Excel, and Outlook
Strong organizational skills
Ability to multi-task and prioritize as necessary
Ability to work in a team environment to meet required deadlines
Highly responsive to internal and external customer requirements, with a high attention for detail
Must work well with others and be flexible in handling multiple tasks
Excellent English communication skills, both written and verbal
Ability to work in a fast-paced environment
Excellent attendance and a positive attitude

Nice To Haves

Aviation related experience preferred

Responsibilities

Process quotes on a daily basis as needed
Handle pricing and quoting of repair orders to the customers and make necessary calls for any special requests as needed
Email completed quotes to customers for approval
Update Pentagon (ERP System) and file quote approvals when received
Process warranty paperwork and teardowns as per company policy
Ship and Invoice as needed
Open work orders as needed
Answer incoming calls as needed
Handle expedite requests and refer to the Production Manager accordingly
Handle status requests as needed by the customer
Inform the Director of Operations of any issues or concerns that may be in the best interest of the company and/or the customer
Use of email to send/receive quotes and customers’ correspondence
Any other tasks assigned by Management