Customer Service Representative

Copart•Baton Rouge, LA

13d

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) will deliver exceptional customer service to both internal and external customers. This role requires a comprehensive understanding of Copart practices to offer solutions that facilitate a unique customer service experience. The primary responsibility is to obtain the release of vehicles from various locations, including body shops, other facilities, and residences. The CSR also performs other office support functions as needed and serves as the initial point of contact for customers, representing the company professionally. The position may expand to include chat and email customer support. Key functions include answering and making calls professionally, with performance measured on call quality (knowledge, professionalism, follow-up timeliness), and focusing on call resolution by utilizing company resources to gather information and provide solutions. Other duties may be assigned.

Requirements

High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving skills
Computer proficiency - MS Suite
Typing speed 45 WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role preferred
Bilingual skills a plus

Responsibilities

Obtain the release of vehicles from body shops, other locations, and residences.
Provide exceptional customer service to internal and external customers.
Answer and place calls in a professional manner.
Utilize company resources to gather information and offer solutions to meet customer needs.
Perform other office support functions as needed.
Potentially expand to include Chat and Email Customer Support.