Hybrid Customer Service $18.50/HR

TEKsystems•North Kingstown, RI

1d•$19 - $19•Hybrid

About The Position

IMMEDIATE OPENING FOR HYBRID CUSTOMER SERVICE REPRESENTATIVE - 3 DAYS IN OFFICE 2 DAYS REMOTE. OPPORTUNITY TO WORK FOR A LEADING GLOBAL SPECIALTY INSURANCE DISTRIBUTOR. FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT. HOURS OF OPERATION 8AM-8PM - YOU WILL BE ASSIGNED A SHIFT INSIDE OF THESE HOURS - ALL CANDIDATES MUST BE FLEXIBLE FROM 8AM-8PM MONDAY - FRIDAY. This is a Contract to Hire position based out of North Kingstown, RI.

Requirements

1 year of call center experience or retail supervisor experience
Microsoft Office proficient
Excellent communication skills
All candidates must be flexible from 8AM-8PM Monday - Friday

Responsibilities

Answers inbound calls involving questions leading regarding new policies and the service of those policies
Makes outbound calls to follow up on prospects, telemarketing calls and replies to service questions that involve research.
Performs various administrative tasks such as preparing and typing memorandums and letters as a result of sales made and service questions.
Communicates daily and interacts to develop positive working relations with customers, peers, team members, managers, and carriers of the products we sell and service.
Builds strong relationships with their customers and contacts.
Ability to give detailed explanation of the products being recommended and sold, while fulfilling the insurance needs of the clients.
Provide clients with satisfactory explanations of the Carrier’s product policies and the procedures for obtaining service from the carriers.