Customer Service Representative
About The Position
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The primary work location is accessible only by stairs. Regular access to office space located on the third floor is required as part of performing essential job functions. This position is full-time Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of, Thursday-Sunday, 11:00pm-9:30am EST. It may be necessary, given the business need, to work occasional overtime. We offer 3 weeks of on-the-job training. During normal business of 8:00am - 4:30pm, Monday - Friday.
Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work full-time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY
- Ability to work full-time Thursday-Sunday, 11:00pm-9:30am EST
Nice To Haves
- 1+ years of experience in healthcare customer service
Responsibilities
- Answering inbound phone calls while providing a high-quality patient/caller experience.
- Responsible for code and emergency team responses.
- Responsible for monitoring various hospital alarm systems and responding in an efficient and timely manner.
- Scheduling, rescheduling, and canceling appointments.
- Working all assigned tasks in a timely manner according to departmental standards and documenting all actions taken within the system.
- Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.
- Communicating effectively and in a professional manner.
- Processing all work-related responsibilities in an efficient, timely and accurate manner.
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
