Customer Service Representative

Our client • Green Bay, WI

5d • Onsite

About The Position

Our client is looking for a Customer Service Specialist to join their Banking Team! This role involves responding to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels in a cross functional Contact Center. The Representative will respond to customer inquiries by phone, chat, and email with professionalism, deliver quality service to retain customers and support business growth, adapt quickly to changing priorities, products, services, and procedures, process account maintenance, transactions, fee refunds, debit card requests, updates, and stop payments, and protect customers and the bank by following fraud prevention and confidentiality policies.

Requirements

• High School Degree or GED.
• 1-2 years customer service, banking, retail, insurance, healthcare, telemarketing/sales experience.

Responsibilities

• Respond to customer inquiries by phone, chat, and email with professionalism.
• Deliver quality service to retain customers and support business growth.
• Adapt quickly to changing priorities, products, services, and procedures.
• Process account maintenance, transactions, fee refunds, debit card requests, updates, and stop payments.
• Protect customers and the bank by following fraud prevention and confidentiality policies.

Benefits

• comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• an employee assistance program
• legal support
• auto, home insurance
• pet insurance
• employee discounts with preferred vendors

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED