Customer Service Representative

Allegis Corporation•Slinger, WI

16d•Onsite

About The Position

Our Company Allegis is the worldwide expert in access hardware. No other company understands handles, latches, hinges, gaskets, gas springs, and beyond for finished products ranging from trucks, buses, emergency vehicles, boats, HVAC systems, and computer and data enclosures. In addition to employing the industry’s best access hardware experts, we have built long-lasting relationships with the world’s best access component manufacturers. We stock more than 10,000 products from over 300 suppliers. We live by the motto: “If we don’t have it, we will find it. If we can’t find it, we will design, engineer, and manufacture the perfect solution to your specifications.”

Requirements

1-2 years of customer service experience required

Nice To Haves

Associate Degree or College Degree preferred
Experience with Epicor's Prophet 21 ERP system is a plus

Responsibilities

Providing daily product and service to all communication forums of customer inquiries and requests relating to products and services that Allegis offers.
Conduct order management and entry of customer’s orders.
Demonstrate strong problem-solving skills in resolving customer’s product and service issues or complaints.
Provide key account support and management.
Responding to customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our sales channel and quoting department to develop an effective pricing strategy that will allow Allegis to close on a particular piece of business.
Quote management of all quotes with a value under $1000 which includes follow up and closing.
Customer Service Call center coverage – daily
Answer phones and emails in a courteous, timely, and relevant manner.
Resolve customer product and service complaints
New account administration – daily
Gather necessary information from customers to set up an account
Order entry and administration – daily
Provide timely entry and confirmation of all orders
Monitor all queues and reminders for order changes
Provide timely and relevant information on follow up communications
Proactively engage customers on service and delivery issues in a timely manner
Quote entry, administration, and follow up – daily
Provide timely entry, administration, and follow up on all quotes
Provide sales support to Allegis sales staff
Account management of assigned accounts – daily
Order management and administration
Provide customer with single point of contact
Demonstrated knowledge and understanding of all account responsibilities to insure we are meeting customer expectations
Monitor internal inventory levels and usage patterns at the customer on customer specific inventory to insure Allegis is meeting expectations with the customer as well as Allegis fiduciary expectations