Customer Service Representative
About The Position
The Customer Service Representative serves as the primary point of contact for customers and a key connection between Account Executives, Planning, and Production, ensuring a smooth flow of information and positive customer experiences. This role manages order entry, claims processing, status checks, phone inquiries, and email communication while maintaining accurate records and timely follow-through. Because the CSR represents the face of the company, strong attention to detail, organization, and professionalism are essential to delivering reliable support, resolving issues efficiently, and reinforcing the company’s reputation with every interaction. This is an in-person role at our N.E. Portland plant.
Requirements
- High School Diploma
- One year of customer service experience
- Strong attention to detail
- Organization
- Professionalism
Nice To Haves
- MS Office suite expertise
- ERP system experience
- Understanding of basic math
Responsibilities
- Manage order entry
- Claims processing
- Status checks
- Phone inquiries
- Email communication
- Maintaining accurate records
- Timely follow-through
Benefits
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
