Customer Service Representative - Government Products (10/05 Start Date)

Medica•Minnetonka, MN

2d•Remote

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business.

Requirements

High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
2+ years of customer service experience
Customer Service experience in a Healthcare related setting preferred
Excellent verbal and written communication skills
Able to deliver high quality service to Medica's members
Ability to interact with the team and support each other in dealing with customer issues
Advanced ability to multi task and manage time efficiently is needed
An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
Must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.
Must be legally authorized to work in the United States at the time of application.