Customer Service Representative

Peer Chain Company•Waukegan, IL

5d•Onsite

About The Position

PEER Chain & Sprockets is a family-owned industrial chain and sprocket supplier based in Waukegan, Illinois, providing high-quality products for power transmission, conveying, and lifting applications since 1969. They serve a wide range of industries including agriculture, food processing, lumber, construction, and sewage treatment, offering ANSI and ISO compliant chains. Now celebrating over 56 years in business, the company has grown into a four-generation family operation known for its product expertise and quick turnaround times.

Requirements

Focus on service.
Adaptability.
Ability to communicate effectively to a variety of audiences.
Able to multi-task.
Proactive and positive mindset.
Friendly and professional phone skills
Experience working with customers OR a desire to help people.
A great attitude and a desire to learn.
Ability to work for a company that develops your skills and helps you advance your career.
Ability to get along well with people.
Desire to work for a company that genuinely values you as a person.

Responsibilities

Perform Customer Service functions for our customers in chain sales areas.
Process orders and quotes via assigned cases
Analyze stock situations for customers.
Generate written correspondence with customers and coworkers.
Update customer “special instructions” regarding shipping as needed.
Respond to all inquiries from customers (internal and external) within 1-2 hours.
Complete and close a minimum of 20 cases daily.
Demonstrate professional email communication skills via phone and email.
Demonstrate professional emails skills when confirming an order
Demonstrate professional phone and email skills when clarifying orders/quotes with customers.
Building relationships both internally and with the customer base.
Diffuse negative situations quickly and professionally.