Customer Service Representative

Namify LLC • Springville, UT

17d • $16 - $19 • Onsite

About The Position

Namify's Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales. You may be required to assist walk-in traffic as well.

Requirements

• Must have proper documentation for employment in the United States
• Must perform Pre-Employment drug test
• Minimum 1 year of customer service and/or sales experience in an office or call center environment (retail-only and food service experience does not meet this requirement)
• Previous Customer Support or Customer Service Experience is required
• Proficient in data entry and experience processing customer orders accurately and efficiently
• Strong customer service soft skills — friendly, upbeat, and professional communication style
• Demonstrated computer literacy, including proficiency in Google Suite and ability to navigate web-based systems and tools
• Have a strong understanding of the importance of Customer Service and how to be effective at it
• Have a basic level of sales ability and a willingness to sell
• A willingness to learn, adapt, and continuously improve skills
• Ability to manage multiple tasks and priorities in a fast-paced, detail-oriented environment
• Must be at least 18 years of age

Nice To Haves

• Bilingual in Spanish and English
• Sales Experience
• Experience navigating a company-wide systems update/transition

Responsibilities

• Answer and field inbound calls
• Respond and communicate with clients, co-workers, and vendors via email, phone, and web chat
• Be proactive about customer outreach and account management
• Promote and increase client retention and sales
• Ensure all orders are moving through the production process and taking care of any orders returned to the REP HAS ORDER queue
• Assist clients with product, billing, and/or order questions including assistance in placing orders
• Work in teams to achieve company goals
• Provide exceptional customer service in a professional manner
• Cross-train on company-wide manufacturing processes
• Cross-sell and up-sell products that will help promote the clients brands
• Resolve any concerns for the client to provide ease of ordering
• Assist with occasional piecework/processing jobs as needed
• All other duties as assigned

Benefits

• $16-19.00/per hour, depending on experience
• Immediate PTO accrual
• Paid holidays
• 2 paid experience days
• Medical insurance
• Free telehealth
• Free accident Insurance
• Dental insurance
• Vision insurance
• Free life insurance
• 401(k) with up to 4% employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed