Customer Service Representative

Warner Music Group•Toronto, ON

1d•Hybrid

About The Position

This role will act as the Customer Service support for all retail and B2B accounts across Canada. Duties include order processing, liaising with the Distribution facility, transportation, couriers and internal staff. This individual will also provide back-up support for the Office Administrator which includes greeting visitors, purchasing, mailroom duties, communicating with property superintendents as needed and other office administration duties. Additionally, periodic coverage and basic knowledge of our Digital Operations Specialist role will also be required, which includes scheduling, and delivery of digital products. Knowledge of digital music services such as iTunes, Spotify and Apple Music are beneficial.

Requirements

Minimum post-secondary education is considered an asset
2 - 3 years Distribution Customer Service & Order Entry experience
Strong Computer Skills using MS Office (i.e. Word, Excel), keyboarding and data entry skills with accuracy
Providing customer service support, responding to inquiries and troubleshooting skills
Strong communication skills (both written and verbal)
Ability to foster a positive working relationship with various internal and external stakeholders
Effective time management and good organizational skills with the ability to multitask
Work independently and as a part of a team

Nice To Haves

Knowledge of digital music services such as iTunes, Spotify and Apple Music are beneficial.

Responsibilities

Process Orders (manual and electronic)
Process Return Authorizations and Credits
Provide Customer Service support to accounts, D2C/Shopify consumers and internal staff
Upload Release Notifications into our Distribution System
Transmit Orders daily to our Distribution facility
Liaise with Distribution and Freight companies to ensure delivery of physical product
Catalogue maintenance (Update price changes, Statues, Artist and label codes etc.)
Process time sensitive local and international artist order requests for touring and venue sales
Daily reviews of unshipped or delayed deliveries
Maintain D2C Regular & Digital orders
Back up for Office Administrator when required, including but not limited to greeting visitors, purchasing, mailroom, communication with property superintendent as needed and other office administration duties
Back up for Digital Operations scheduling and delivery of digital products
Other tasks as assigned