Customer Service Representative

FUCHS Group • North Dumfries, ON

7d

About The Position

MOVING YOUR WORLD by focusing on your success: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management.

Requirements

• Post-secondary education or equivalent work experience.
• 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
• Microsoft Excel experience
• ERP experience (SAP preferred).
• Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.

Nice To Haves

• Strong written and verbal French communication is a strong plus.
• Experience with 3rd party customer portals, Ariba is a plus.

Responsibilities

• Receive and process sales orders to ensure timely and complete delivery.
• Assist in creating and maintaining new customer accounts.
• Manage customer master data and handle pricing administration.
• Address pricing variances with customers and the sales team.
• Build and maintain strong relationships with our Canadian sales teams.
• Process return authorizations and credit requests.

Benefits

• Challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.
• Opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.
• Excellent compensation package
• Comprehensive suite of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees