Remote Customer Service Representative - SolvOne

SolvOne • Nashville, TN

1d • Remote

About The Position

SolvOne is seeking a motivated individual to join our growing Remote Customer Service Representative Dispatch Team. We provide 24/7/365 service to clients in the Petroleum Industry. When a gas station experiences a maintenance issue, they contact SolvOne, and our CSRs dispatch a technician to their location for repairs. This role offers the opportunity to work from home, saving commute time and costs. The position starts at $18.00 per hour, with equipment provided by SolvOne. Paid training begins in mid-May, and set schedules are available, including an Early Morning shift from Friday to Monday, 7:00 AM – 5:30 PM CT. We offer comprehensive individualized remote training, a positive work environment, and opportunities for internal promotion and growth.

Requirements

• 1 year of customer service-related experience.
• A strong internet connection and the ability to set up a home office with company-provided equipment.
• Must be a resident of Tennessee in the Nashville area.
• A positive attitude, great work ethic, and a passion for helping others.
• Dependability and commitment to being at work on time and ready to perform.
• Ability to dedicate full attention to work without providing care for others during work hours.
• Commitment to superior service for customers.
• Ability to learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach, with strong problem-solving and prioritization skills.
• Proficiency with computers, including Microsoft Office, Outlook, and general internet navigation.
• Ability to work at a desk and effectively utilize a phone and computer for the length of the shift.
• Successfully pass a computer skills assessment, training evaluations, and the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual is a plus but not a requirement.

Responsibilities

• Dispatch technicians to client locations to fix maintenance issues.
• Provide 24/7/365 service for clients in the Petroleum Industry.
• Support customers through both phone and computer interactions.
• Learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to problem-solving and prioritization.
• Effectively utilize a phone and computer for the length of the shift.

Benefits

• Work from home
• Pay rate of $18.00 an hour starting.
• Internal growth and wage increase opportunities for those that excel.
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available.
• A fun and rewarding environment with giveaways and employee recognition programs.
• Small training classes for individual attention.
• Regular coaching sessions, review of quality and performance metrics, and recognition.
• Medical and dental insurance
• Long-term disability and life insurance
• Paid vacation and sick time
• Holiday pay
• 401k savings plan
• Referral bonuses
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees