Customer Service Represetative

Waste Connections•Ops, ND

13d•$21 - $29•Onsite

About The Position

San Luis Garbage, a Waste Connections company, is seeking a Customer Service Representative to join their team in San Luis Obispo, CA. This role involves interacting with customers to handle service requests, resolve disputes, and promote new services in a fast-paced, high-call-volume office environment. The position requires proficiency in various software applications and strong communication and problem-solving skills.

Requirements

Ability to read, write, comprehend and communicate in English.
2 years of Customer Service experience in a high call volume atmosphere.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Nice To Haves

Experience with MS Word, Excel, and Email preferred.
Bilingual speaker preferred. (Spanish / English)
Collections experience is a plus.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment.
Solicit sale of new or additional services.