Customer Service Representative

HUB International•Napa, CA

1d•$22 - $23•Onsite

About The Position

Established in 1993, SPG Transportation has developed a reputation as an expert in insurance products & related services to the transportation industry & currently insure more than 4000 moving & storage agents, van lines & contract drivers across the nation. Specialty Program Group, LLC is part of HUB International Limited (“HUB”). When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 15,000 professionals in 500 offices across North America.

Requirements

Knowledgeable in Microsoft office products (Outlook, Word, Excel, PowerPoint)
Must be able to have good judgement to make informative decisions when considering handling escalated and urgent matters, etc.
Strong oral & written communication skills
Adhere to employee manual including confidentiality requirements
Comply with Carrier partner(s) service practices & procedures
Less than 1 year of relevant experience
High school or equivalent

Responsibilities

Lead the phone team by answering the main line incoming calls, on the 1st ring when possible.
Complete and/or update all daily activities/tasks assigned on a daily basis.
Complete special administrative and office projects as needed.
Opening, date stamp and scan mail and incoming checks to the appropriate folder. Once checks have been stamped you are responsible to personally give to appropriate PHP accountant for processing.
Prepare all outgoing mail including overnights and priority mail.
Keep track of incoming Fed Ex, UPS deliveries and scan and distribute accordingly as instructed in reception procedures.
Monitor inventory and the ordering of office supplies, kitchen supplies, toiletries, and special printer supplies to ensure we do not run out.
Assist with coordinating and communicating with visitors, maintenance companies, building vendors and property manager per Managements request.
Assure at all times PHP is presented in the utmost professional manner to insurers, managing general agents, customers, vendors and the community.
Maintain confidentiality regarding any employee, customer or agency information.
To learn PHP procedures and to adhere to those at all times.
Provide additional support to Department Manager on special tasks/projects as needed.
To process all Urgent tasks within two hours of receipt, by the end of business at the very least.
To Treat all employee's with respect and courtesy in all business and personal matters.