Customer Service Representative (CSR)

Colonial Lawn & Garden • Yakima, WA

3d

About The Position

The Customer Service Representative (CSR) is responsible for delivering exceptional customer service and supporting smooth daily office operations. This role serves as the primary point of contact for customers and visitors, while also assisting internal teams through accurate communication, scheduling support, and administrative coordination. In addition to core customer service duties, this position may provide backup support for logistics and routing functions as needed.

Requirements

• High school diploma or equivalent.
• 2–5 years of customer service or administrative experience.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Strong problem-solving skills and sound judgment.
• Proficiency with office software and CRM systems.
• Reliability and strong attendance history.

Nice To Haves

• Experience with scheduling, dispatching, routing, or logistics support.
• Familiarity with service-based operations or field service coordination.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, web, and text.
• Greet and assist guests visiting the office in a professional and welcoming manner.
• Respond promptly and professionally to customer questions, concerns, or complaints.
• Notify customers of scheduled services through calls, texts, or emails.
• Maintain accurate and detailed customer account notes and documentation.
• Process customer payments, including mailed and in-office payments.
• Deliver effective solutions that resolve client concerns while reinforcing confidence in Colonial.
• Follow guidance provided by the supervisor and management team.
• Proactively plan, organize, and take ownership of daily tasks and workload.
• Assist with the development or improvement of office procedures to enhance efficiency and workflow.
• Assist with creating or adjusting daily technician schedules and routes under guidance.
• Communicate schedule changes, add-on services, or priority requests to field technicians.
• Review technician availability and flag potential scheduling conflicts.
• Support follow-up on missed, incomplete, or rescheduled services from prior days.
• Coordinate with technicians and department managers to ensure service continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED