Customer Service Representative (CSR)
About The Position
Are you someone who thrives on helping others, solving problems, and keeping things organized behind the scenes? Do you take pride in creating a seamless experience for customers-especially when they're facing urgent plumbing, heating, or electrical issues? If so, we want you on our team. We're a growing home services company built on faith, integrity, and hard work. As the first voice a customer hears, our CSRs set the tone for everything that follows. We're not just looking for someone to answer phones-we're looking for someone who takes ownership, communicates with confidence and empathy, and helps build trust from the first "Hello."
Requirements
- You love helping people and thrive in a fast-paced, service-focused role
- You're organized, detail-oriented, and don't let things slip through the cracks
- You have excellent verbal and written communication skills
- You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)
- You bring positivity, accountability, and a team-first mindset every day
Nice To Haves
- Experience in plumbing, HVAC, or home service scheduling
- Familiarity with dispatching or call-center workflows
- Bilingual (English/Spanish)
Responsibilities
- Answer inbound calls and respond to web inquiries with professionalism and warmth
- Accurately schedule appointments, following dispatch protocols to optimize routes
- Enter and update customer information in ServiceTitan
- Follow up on estimates, open opportunities, and membership renewals
- Collaborate with the team to support technicians and maintain top-tier service
- Be a calming presence during customer emergencies-problem-solve with heart
Benefits
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on services
- Opportunity to grow into dispatching or leadership roles
- A culture built on service, family values, and doing things the right way
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
