Customer Service Representative (CSR)

Sparkbit 360 • Charlotte, NC

1d

About The Position

At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview We are searching for a dedicated and customer-focused Customer Service Representative (CSR) to join our Charlotte team. This role involves assisting customers, handling inquiries, and ensuring a high level of service through clear communication and efficient problem resolution.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Patient, reliable, and solution-oriented mindset.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer and data entry skills.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Resolve customer concerns professionally and efficiently.
• Maintain detailed and accurate customer records and documentation.
• Follow established procedures to ensure consistent service quality.
• Coordinate with internal departments to address customer needs.
• Support administrative and service-related tasks as required.

Benefits

• Competitive starting pay with opportunities for bonuses
• Comprehensive training and growth opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED