Customer Service Representative (CSR)

Zephyr • Longmont, CO

1d • $18 - $22 • Remote

About The Position

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by providing the best Customer Service possible! This is a full-time role that will report into the Customer Account & Administrator Install Manager and be fully remote.

Requirements

• High school degree or equivalent
• Must have exceptional customer service skills
• Minimum two years Customer Service experience
• Aptitude in computer applications and networks
• Ability to type a minimum of 55 wpm
• Ability to perform and prioritize multiple tasks
• Detail oriented
• Tact and patience in dealing with various personalities and sensitive issues
• Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability
• Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public
• Remote position
• Must be willing to work during companies business hours, Monday - Friday, 8:00am to 5:00pm MST
• Equipment directly used: laptop, dialpad with headset
• Monthly work from home adjustment

Responsibilities

• Answer calls from customers looking to setup service jobs
• Set up new customer accounts & locations
• Verify existing customer account and location information and make updates as necessary
• New accounts and existing require the following: Correct mailing and location address's, Contact phone numbers & email address', Proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
• Take accurate and detailed job scheduling information to book unassigned jobs
• Work closely with DSR in order to provide any missing details on booked jobs
• Work with DST to handle customer inquiries regarding scheduling
• Perform other duties as assigned and as time allows

Benefits

• Competitive Pay: Significant base salary and bonus opportunity
• Benefits: We offer top-notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Cell phone reimbursement and work-from-home stipend
• Flexible spending accounts for health and dependent care
• Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
• Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees