Customer Service Representative

Waterway Carwash • Chesterfield, MO

8d • Onsite

About The Position

Waterway Gas & Wash® is looking to hire a full-time (40 hours/week) Customer Service Representative (CSR) to work at our Corporate Office in Chesterfield, MO! The CSR is part of our Marketing Team and provides outstanding customer service via email and telephone to customers and members of our loyalty programs. This role plays an important part in supporting customer retention by building strong relationships, delivering a high-quality experience, and maintaining and growing long-term membership engagement. Strong candidates will demonstrate attention to detail, self-motivation, strong organizational skills, excellent time management, and a desire to grow both personally and professionally. About Waterway Gas & Wash: Waterway® Carwash has been combining the Best People with the Best Technology to deliver the Best Car Wash Experience in the industry for 55 years. Our attention to detail means our customers can be assured that their car receives the best care. We don’t settle for anything less, and neither do they. More than 1,900 team members operate 30 (and growing) Waterway locations across five major metropolitan markets: Chicago, Cleveland, Denver, Kansas City, and St. Louis. Waterway locations offer a mix of exterior express and full-service car wash services, as well as gasoline and retail convenience stores. Learn more about Waterway at www.waterway.com

Requirements

• Must be at least 16 years of age or older
• Must have a high school diploma/GED or above
• Minimum 6 months of customer service and relationship -building experience
• Experience with the Microsoft Office Suite (Outlook, Word, Teams, Excel)
• Availability to work onsite at our corporate office Monday-Friday 8:30AM-4:30PM
• Valid U.S. driver’s license with an acceptable driving record
• Authorization to work in the U.S. without current or future sponsorship
• If selected to be hired, willingness to submit to a drug screening and full background check

Responsibilities

• Deliver exceptional service through clear, professional communication while managing a high volume of customer calls and emails
• Demonstrate patience, empathy, and professionalism, especially in complex or challenging interactions
• Work both independently and collaboratively to resolve customer questions and concerns efficiently
• Accurately maintain customer account information and interaction history using CRM tools
• Support the Marketing team with loyalty programs and the execution of sales and marketing initiatives
• Actively support customer retention by identifying needs, resolving concerns, and reinforcing the value of ongoing membership
• Recognize opportunities to improve customer experience and contribute ideas that strengthen long-term engagement
• Help turn customer feedback into positive outcomes that build trust and encourage continued loyalty

Benefits

• health, dental and vision - coverage starts within 60 days
• Generous paid time off – up to 13 days earned in the first year plus paid holidays
• Paid childbearing/paternity leave
• Long-term investment bonus - rewards you for investing in your financial future
• Tuition Assistance Program available – up to an additional $2/hour or $4,000 per year
• Waterway Membership - free car washes and gasoline discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED