Customer Service Representative

Gator Garage Doors • Round Rock, TX

13d • Onsite

About The Position

Gator Garage Doors is hiring a Customer Service Representative (CSR) to join their growing team. This role is crucial for supporting technicians and ensuring excellent customer service. The ideal candidate is dependable, team-oriented, and thrives in a fast-paced environment. Schedule details will be discussed during the interview process, with a possibility of a five-day work week with rotating weekends, or a four-day work week for the right candidate.

Requirements

• 1+ year of customer service experience
• Excellent communication & active listening skills
• Strong organization and multitasking ability
• A calm, friendly, customer-first attitude
• Comfort with technology
• Reliability, team spirit, and a desire to grow
• High school diploma or equivalent

Nice To Haves

• Home services or tech experience
• ServiceTitan experience

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity
• Schedule appointments and coordinate with technicians for seamless service
• Provide updates, answer questions, and guide customers through next steps
• Troubleshoot issues and offer clear, helpful solutions
• Document customer interactions accurately and efficiently
• Spot opportunities to recommend services that genuinely help the customer
• Learn services inside & out to become a trusted expert for homeowners

Benefits

• Health, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Employee Referral Bonuses
• Career development within a nationwide family of premium home-service brands
• A workplace that invests in your future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED