CUSTOMER SERVICE REPRESENTATIVE

Copart•Gastonia, NC

12d•$18 - $20•Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. We connect vehicle sellers with over 750,000 buyers in more than 190 countries, striving to provide an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) is crucial in delivering exceptional service to both internal and external customers. This role requires a deep understanding of Copart's practices to offer effective solutions and facilitate a unique customer service experience. The primary responsibility is to secure the release of vehicles from various locations, including body shops, other sites, and residences, while also performing other office support functions as needed. As the initial point of contact for many customers, the CSR represents the company and is key to creating a positive impression. The position may evolve to include chat and email support. Success in this role is measured by call quality, including knowledge, professionalism, and timely follow-ups, with a strong emphasis on call resolution and utilizing company resources to meet customer needs. Other duties may be assigned.

Requirements

One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving skills
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

Bilingual skills a plus

Responsibilities

Obtain the release of vehicles from body shops, residences, and other locations.
Provide exceptional customer service to internal and external customers.
Offer solutions that aid and facilitate a unique customer service experience.
Understand client needs and offer solutions and support.
Answer and place calls in a professional manner.
Focus on call resolution and use company resources to gather information and offer solutions.
Perform other office support functions as needed.
Potentially expand to include Chat and Email Customer Support.