Customer Service Representative
About The Position
At WonderFold, we're redefining how families explore the world together. As the pioneer and innovator in the stroller wagon category, we don't follow trends-we create them. Our purpose is to empower families to unfold life's moments, together, by designing products that help families grow and go through every age and every stage. From kids and pets to parents and caregivers, we're building a world where no one gets left behind. If you're energized by innovation, passionate about challenging the status quo, and want to make a meaningful impact at a fast-growing company that's setting the standard for design and quality, we'd love to have you join our team. We are seeking a part-time Customer Service Representative (25 hours per week) to support our customers by answering questions, providing information, and helping resolve customer concerns in a timely and professional manner.
Requirements
- Proficient with Google Suite or related software
- Excellent verbal and written communication
- Ability to type information into a computer quickly and accurately
- Excellent organizational skills and attention to detail
- Must be able to work early mornings, evenings, weekends, and holidays with advanced notice
Nice To Haves
- 2+ years of Customer Service experience preferred
Responsibilities
- Answer customer calls
- Solve any new, open & pending tickets
- Interact with and respond to customer chats that are in queue
- Assist social media team regarding specific customer service concerns
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
