Customer Service Rep(08803) Castle Hayne, NC

Domino's Franchise • Castle Hayne, NC

1d • Onsite

About The Position

The Customer Service Representative (CSR) is an in-store, front-line customer care role in Store Operations. CSRs take customer orders by phone and in person, greet customers, build customer relationships, upsell, handle cash, keep the customer area clean, and assist Pizza Makers with toppings and dough. The role may also involve helping with pizza making and other in-store tasks. Domino’s describes opportunities for training, rewards, and career progression, including paths into management and franchise ownership.

Requirements

• Be at least 16 years of age.
• Have an exceptional and positive attitude.
• Add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
• Make correct monetary change.
• Have verbal, writing, and telephone skills to take and process orders.
• Have motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Be able to comprehend and give correct written instructions.
• Be able to talk and hear on the telephone.
• Have near- and mid-range vision for most in-store tasks and depth perception.
• Be able to differentiate between hot and cold surfaces.
• Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Be able to stand for long periods; most tasks are performed from a standing position.

Responsibilities

• Take orders over the phone and in person.
• Greet customers within 10 seconds.
• Build relationships with customers.
• Upsell products.
• Handle cash.
• Keep the customer area clean.
• Assist Pizza Makers with toppings and dough.
• Enter orders using a computer keyboard or touch screen.
• Communicate with customers and co-Team Members to process orders.

Benefits

• Greater variety
• Smaller teams
• Flexible hours
• Fast career progression
• Training opportunities and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed