Customer Service Representative
About The Position
At Bonney, our customer service representatives are the first voice our customers hear and that matters to us. If you are someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in doing things right, you will fit in well here. We have been serving Sacramento homeowners for over 40 years and our reputation is built on every single customer interaction. That starts with you. As a Customer Service Representative at Bonney, you will be the bridge between our customers and our team handling inbound calls, making outbound calls, scheduling appointments, and making sure every customer feels taken care of from the first hello.
Requirements
- 1 or more years of experience in a customer service or call center role
- High school diploma or equivalent
- Excellent communication skills: clear, warm, and easy to talk to
- Ability to stay focused and positive in a fast-paced, high-volume environment
- Strong problem-solving skills and a goal-oriented mindset
- Comfortable working in ServiceTitan or similar operating systems
- Self-motivated, and dependable
Nice To Haves
- Previous experience with in/outbound calling or appointment setting is a plus
Responsibilities
- Answer inbound calls, respond to general questions, and explain Bonney's products and services clearly and confidently
- Place outbound calls to schedule maintenance appointments for existing customers and follow up on upcoming visits
- Conduct outbound calls to prospective customers to introduce our services, generate interest, and qualify leads
- Build genuine relationships with customers
- Accurately enter and maintain customer information in ServiceTitan
- Record and document all interactions and feedback for future follow-ups
- Collaborate with your team to transfer qualified leads for further follow-up
- Meet and exceed daily, weekly, and monthly targets for call volume and lead generation
- Support the team with additional duties as needed
Benefits
- Medical, Dental, and Vision plans for you and your family
- Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday
- 401(k) Retirement Plan with company match up to 4%
- Life insurance and accident insurance
- Special Program Options: FSA & EAP
- Referral Bonuses, Loan Program, and Employee Discounts Program
- Ongoing Training for your Professional Development & Life Skills Courses
- Fun company sponsored events with lots of giveaways
- Working in a energetic, collaborative, and fun environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
