Customer Service Representative
Ninja Partners LLC•Michigan Center, MI
7h•$14•Remote
About The Position
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
Requirements
- Previous customer service experience or equivalent: at least 6 months - 1 year
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications
- Knowledge and experience with a CRM preferred
Nice To Haves
- Previous scheduling experience
- Any healthcare or medical would be helpful - dermatological concepts in skin care
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
