Personal & Commercial CSR

The Jonus Group•Westlake, OH

7d•$50,000 - $60,000•Hybrid

About The Position

Seeking a dedicated and experienced Customer Service Representative (CSR) to join a team. This role involves a hybrid of responsibilities, with 75% focused on personal lines and 25% on commercial lines. The ideal candidate will have a strong background in insurance, excellent communication skills, and the ability to work collaboratively in a team-oriented environment. This position offers a mix of in-office and remote work, providing flexibility and a supportive work culture.

Requirements

Property & Casualty (P&C) license required
Minimum of 2 years in a similar role, with exposure to both personal and commercial lines
Proficiency in Microsoft Office, rating systems, and agency management systems
Strong knowledge of the insurance industry
Friendly and approachable demeanor
Hardworking and dedicated
Team-oriented with excellent collaboration skills
Background check, reference check, and credit check required prior to start date
Availability to start before December 1st

Nice To Haves

Multi-carrier experience preferred

Responsibilities

Manage a portfolio of personal and commercial insurance accounts (75% personal lines, 25% commercial lines)
Provide comprehensive support to producers, including quoting new and renewal business
Handle billing inquiries and processes
Utilize multiple carrier systems, including Westfield, Safeco, Western Reserve, Central, Progressive, and Hastings
Deliver exceptional customer service by addressing client inquiries and resolving issues promptly
Collaborate with team members to ensure efficient workflow and client satisfaction