Customer Service Representative
About The Position
Customer Service Representatives provide effective customer service by establishing a working relationship with internal and external customers through various communication channels, including email, telephone, and in-person meetings. Customer Service Reps interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role. Essential Functions To accomplish this job, an individual must be able to perform each essential function. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
Requirements
- A high school diploma or GED equivalent is required
- A minimum of 1 (1) year’s customer service experience is required; experience in business-to-business support is preferred
- Friendly and professional verbal and written communication skills (English) are essential
- Proficiency in Microsoft applications including Outlook, Teams, SharePoint, and advanced intermediate skills using Excel, PowerPoint, and Word
- Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
- Communication skills to effectively and professionally exchange and present information (English)
- Commitment to maintain confidentiality, securing company records, and demonstrating discretion and integrity in communications and actions
- Self-management skills, including initiative, efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
- Proficiency in Microsoft Office applications, including Outlook, Teams, SharePoint, and advanced intermediate skills using Excel, PowerPoint, and Word
Nice To Haves
- An associate or bachelor's degree in business administration, management, or similar is preferred
- Experience in the manufacturing industry is preferred; experience in the aerospace industry is advantageous
- ERP Experience is preferred; Infor Visual experience is advantageous
Responsibilities
- Answers customer calls; communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
- Develops professional business relationships with customers; maintains electronic data and comprehensive files regarding customers and orders
- Processes customer sales orders and change orders; relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated; ensures sales orders align with committed schedule agreements with customers
- Utilizes the ERP system to create production orders to meet customer due dates; expedites deliveries per customer request
- Prepares invoicing and shipping documentation
- Tracks open purchase orders (daily) and routinely tracks delivery and other KPI metrics
- Performs incidental duties as required
- Regular attendance on-site at the workplace is required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
