Customer Service Representative

Biagi Bros Transportation•Jurupa Valley, CA

20d•Hybrid

About The Position

This role involves managing transportation customer orders, ensuring clear communication regarding load status, and coordinating with internal teams to meet customer requirements. The representative will be responsible for confirming appointments, monitoring loads, resolving service issues, and accurately closing out orders in the system. Maintaining customer logs and responding to inquiries are key aspects of the position. The role also requires cross-training and adherence to punctuality and attendance policies.

Requirements

HS diploma or equivalent work experience
2–3 years of customer service experience; transportation or logistics preferred.
Must be able to tactfully handle confidential material and information
Must be able to communicate fluently in English
Effective professional written and verbal communication skills
Proficiency on computer, using MS Office (Excel, Work, and Outlook) required
Knowledge of office procedures such as maintaining files, organization and attention to detail
Active driver’s license

Nice To Haves

Working knowledge of transportation operations and terminology preferred.

Responsibilities

Receive and input transportation customer orders accurately.
Maintain proactive communication with customers on load status, ETAs, delays, and service changes.
Coordinate with Transportation Planners to align customer requirements with driver and equipment availability.
Confirm and manage customer appointments and special handling requirements (tank rules, access, temperature, seals).
Monitor loads through execution and resolve basic service issues; escalate higher-risk issues as needed.
Close out completed orders in the transportation system accurately and timely.
Maintain customer logs, exception tracking, and service follow-up documentation.
Respond to customer emails and calls in a timely manner.
Cross-train to support other Transportation CSRs as needed.
Punctuality and regular attendance is mandatory.
Other duties as assigned by management.