Customer Service Representative

Ferrotec Usa Corporation • Livermore, CA

6d

About The Position

Responsible for processing quotations, sales orders, bookings, releases, and shipments. Coordinates with other departments to resolve problems. Requires excellent organization and communication skills, and the ability to work well with others. Duties and tasks may vary by business unit. Reports to the Customer Service Manager, Regional Sales Manager, or equivalent. Achievement of objectives must include an overriding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.

Requirements

• High School Diploma or equivalent
• 2+ years experience
• Experience with an ERP system, preferably Oracle

Nice To Haves

• Familiarity with international variances in cultural and legal issues related to sales transactions.
• Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some business units.

Responsibilities

• Answers phone calls from customers and maintains high customer satisfaction with courteous, efficient, and complete service and support.
• Initiates customer orders for changes, consignments, returned/repaired products, short shipments, and credits.
• Responds to customer inquiries about price and delivery.
• Accepts, qualifies, and processes requests for quotations.
• Enters sales orders into Oracle.
• Updates customer need dates as required.
• Updates, or requests an authorized person to update, scheduled ship dates.
• Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements.
• Coordinates with other functions as necessary to ensure that customers receive the best service possible.
• Prepares support information to sales and engineering for quotations and problem resolution.
• Exercises judgment within defined practices and procedures to determine appropriate action.
• May expedite existing orders based on customer’s pull in request by communicating with appropriate suppliers.
• May be required to monitor inventory consigned at customer location, make proper inventory accounting, order / schedule replacement material within management guidelines, and expedite as required to meet defined inventory levels.
• Perform other related duties as may be reasonably assigned in the course of business.
• Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility.
• Enable and Drive Change in the Organization.

Benefits

• The salary range included in this job posting is relevant to applicants who reside or work in the Livermore, CA area only . Salary offers will depend on experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED